Industry News
 Ricoh and Digital Connection Partnership
Digital Connection • October 3, 2017
 To Our Valued Customer, 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For over 20 years, Digital Connection Office Systems has been providing leading technology solutions to our customers. Along the way, our wide array of products, services and technical solutions has evolved and grown in direct response to our clients’ needs. Today, we are pleased to announce that along with our expanded product offerings, we’re also growing our sales and service region.
 
 As of October 1st, 2017, Digital Connection will partner with Ricoh Canada, a recognized leader in workplace innovation, to be the sole service and sales provider for operations out of Lloydminster, Red Deer, Lethbridge, and the respective surrounding areas of those communities.
 
 Our longstanding professional relationship with Ricoh Canada led the company to select Digital Connection as their preferred and sole dealer to continue to carry out the exemplary services Ricoh has provided across those regions for more than 35 years. This transition builds on and extends our existing partnership with Ricoh. In November 2014, Digital Connection partnered with Ricoh Direct to manage sales for accounts in Lloydminster, Cold Lake and surrounding areas. Ricoh continued to provide technical support and service in these areas with great success. It is as a result of this thriving relationship that Ricoh has now entrusted us to provide sales and service to its customers in the Red Deer and Lethbridge regions.
 
 We believe, like Ricoh does, that we are the right team for the job. Our distinct regional expertise has instilled in us a strong understanding of customers in small- to mid-sized communities and we pride ourselves in providing all of our customers with personalized service and the highest quality products and solutions. We are very excited to work with you and want to assure you that you will be well taken care of during and post the transition from Ricoh Canada to Digital Connection.
 
 What does this mean for me, the customer?
 
 In addition to the professional service to which you’re accustomed, we recognize that many of you also enjoy personal relationships with your Ricoh representatives; we, therefore, want to assure you that while the phone number you use for service and sales requests may change, in the majority of cases, your trusted service professional and account manager will remain the same.
 
 We also welcome you to contact our customer care department, at our toll free 1-888-594-9499 or by email at service@dcos.ca to address any other questions or concerns that you may have.
 
 We look forward to working with you during this time of transition and in the many years to come. Each member of our experienced team of 60-plus individuals—from dispatch to fulfillment—is committed to providing the consistent, high quality sales and service that you’ve come to depend on, with the added benefits of flexibility, personalized care and agility that an independent dealer can provide.
 
 Thank you, in advance, for allowing us the privilege of continuing to work with you and your firm. We look forward to meeting you or hearing from you—lending our expertise when and wherever possible—and personally welcoming you into our fold.
 
 Sincerely,
 
 Troy Schmeichel
 
 President
 
 Digital Connection Office Systems
 
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Nowadays, multifunction printers can literally do it all. If you                     have no time to fire up that                               desktop, or if you simply                               want the convenience of                               printing straight from your                               smart phone, tablet or wireless device, mobile printing                               might be the way to go.                               This is especially beneficial                               for companies whose                               employees work on                               multiple types of devices,                               across multiple locations.                                                      According to research from                         the International Data                                     Corporation, organizations                                     are adopting mobile                                     devices at a fevered pace,                                     with large/medium companies leading the way. And                                     these mobile device users                                     are increasingly interested                                     in printing directly from                                     their devices.                                                                                In my experience, the                         paperless office doesn’t                                     completely happen for most                                     organizations. Even companies that have tried to go                                     paperless still find                                     themselves needing to                                     print various files to paper,                                     or needing to scan various                                              paper sources of data                         into digital files.                                                                                                         Mobile printing lets                         employees                                     easily bridge                                     that gap.                                     Companies                                     across a                                     diverse range                                     of industries                                     can benefit                                     from embracing mobile                                     printing.                                     For example, a                                     real estate                                     office could                                     help its                                     salespeople                                     to print sales                                     documents or                                     legal forms                                     directly from                                     their iPads,                                     without having                                     to log on to                                     their desktops.                                     Field staff who                                     need to include pictures                                     taken on site can                                     print them as part of                                     their report.                                     Multifunction printers can                                     also benefit those without                                     smart devices — frequently                                     needed documents can be                                     saved onto the printer itself                                     and printed at the touch of                                     a button.                                                                                                                      This could                                     help organizations with a                                     large number                                     of casual                                     employees or                                     volunteers,                                     such as a                                     church or nonprofit group.                                     A trucking                                     company                                     could help                                     their drivers                                     (who typically                                     don’t have                                     desks, or                                     computers) to                                     print out trip                                     logs or forms.                                                                                                         Think how                         useful it could                                     be to print                                     forms as                                     and when                                     they are needed, without                                     having to set aside a                                     desktop computer and                                     space for that task.                                     Your best employees want                                     to be as efficient and productive as possible. Mobile                                     printing is quick, easy and                                     hassle-free. Give your                                     employees the tools to be                                     the best they can be!
 

Cyber attacks are on the rise and both small and large businesses are at risk. The best way to protect your business is to invest in cybersecurity practices. Spending time, money, and resources on cybersecurity may seem like a burden, but in the long run, this is an investment that will benefit your business greatly in the years to come.                                                                                                              What is cybersecurity?                                                      In today’s world, the internet, and technology are an integral part of our everyday lives. Now that many of us are working remotely – businesses have shifted to online mediums. With the increased use of the internet and technology comes the huge risk of cyberattacks – especially for small businesses as they are considered “low hanging fruit”. The main goal of cybersecurity is to ensure a strong defense line against cyber attacks.                                                                                       Common types of cybersecurity threats                                                                                             Phishing                          -  the practice of sending fraudulent emails that resemble emails from reputable sources. The aim is to steal sensitive data like credit card numbers and login information. This is one of the most common attacks, especially against the general public.                                                   Ransomware                          – often looks like an email from an official source with an attachment. The attachment is designed to extort money by blocking access to files or the computer system until the ransom is paid.                                                   Malware                          - is a type of software such as computer viruses, spyware, Trojan horses, and keyloggers designed to gain unauthorized access or to cause damage to a computer.                                                   Social engineering                          - is a tactic that adversaries use to trick you into revealing sensitive information. They can solicit a monetary payment or gain access to your confidential data. (Link clicks, download malware, etc)                                                                                                              What companies can do to protect themselves                                                      Businesses of any size can affordably protect themselves with enterprise-level security. Digital Connection Office Systems offers a range of Managed IT Solutions to help protect your data in addition to these steps:                                                                          Data Backups                                          Whether your data is stored locally on your computer or on the cloud, all businesses should regularly make backups of all important information. This includes word processing documents, electronic spreadsheets, databases, financial files, human resource files, and accounts receivable/payable files. Creating regular backups can ensure that all-important data can be restored at any time. You can even set up automated backups, so you never have to worry about it again.                                                                          Keep Your Software Up to Date                                          Keeping your software up to date is a crucial step in internet safety. Most software updates automatically but knowing how to keep your software updated can improve your computer's security and let you know about more features.                                                        Turn on automatic system updates for your device                                     Make sure your desktop web browser uses automatic security updates                                     Keep your web browser plugins like Flash, Java, etc. updated                                                                                                 Use Anti-Virus Protection & Firewall                                                      One of the first lines of defense is using a reputable and trustworthy Anti-virus (AV) protection software. AV is very efficient and will catch most of the malware attacks and other malicious viruses from entering your device and compromising your data. It is important to note that malware is constantly advancing at rapid rates, so sometimes the software is unable to detect it, so it is important to use other cybersecurity measures.                                                                                    Using a firewall is also important when trying to prevent cyber attacks. A Firewall can help screen out hackers, viruses, and other malicious activity that occurs over the Internet and determine what traffic can enter your device. It is also important that employees working from home install a firewall on their home network as well.                                                                                     Use Two-Factor or Multi-Factor Authentication                                          Multi-factor authentication (MFA) is very important for modern business. If employees are using weak passwords, attackers are more likely to hack their accounts. MFA provides an extra layer of security by asking for multiple types of information to identify the user before logging in.                                                              Types of MFA                                                        Facial recognition, fingerprint, or eye scans                                     PINS, OTP, and software certifications.                                                                                                 Educate Your Staff                                          Train your employees how to recognize and respond to a cyber attack. Come up with a plan to alert your administrator to any suspicious emails or unusual activity – even if it turns out to be a false alarm.                                                                                       We offer many different IT package solutions built to meet your business needs. Reach out today for more information and how Digital Connection can help prevent cyber attacks in your business.
 

Does your moody old scanner have you mad as hell and reliving the scene from Office Space as you plot its demise? Perhaps you dream of smashing your old copier with a hammer. Whatever the frustration, in this age of multitasking, a new commercial-grade multifunction printer (MFP) makes sense for many organizations.                                                    A business might buy a higher grade of MFP for many reasons, including efficiency, increased productivity, better reliability, competent support and, of course, cost savings. But before you head out with credit card in hand, here are a few things to consider:                                                                          1. Understand your needs.                      Take a good look at the volume and type of printing you're doing. Will consumer-grade equipment (low initial cost, high operating cost) cut it or should you move up to commercial grade? Are you using several small printers around the office? Are you outsourcing any printing? Do you print different types of materials, such as brochures and manuals? The potential for cost savings could be tremendous.                                                                          2. Examine your workflow                      . Is time being wasted by over-handling documents and hopping around between equipment? Could you benefit from an MFP with special organizing software?                                                                          3. Ensure you can support a commercial- grade printer.                      Printing is essential in most offices, but it can be frustrating if things go wrong. Does your business have IT people on hand if there's a hiccup? If not, make sure your supplier has local IT capability and can help if there's a problem.                                                                          4. Investigate suppliers                      . If you have a question, will you be stuck making your way through a phone tree or will you talk to a real, live person? Does the supplier have enough technicians to respond quickly? Do they offer continuous training as your staff changes and your work processes change? Do they regularly  perform preventative maintenance to correct problems before they occur?                                                                          5. Think about the future.                      What happens if your needs or the technology changes? Is the supplier willing and able to upgrade your equipment for you? Is the supplier growing in your local market or are they shrinking?                                                              Buying any new piece of equipment takes careful consideration. Both the product and the supplier need to be reliable, so take the time to do your research. Like all new ventures, expect a learning curve; with the proper equipment from the right people, it's some short-term pain for long-term gain.                                                                                                              Interested in upgrading your office technology? Reach out to us for a free technology consultation from one of our industry specialist.
 


