digital_connection

Mobile Printing For Those On The Go

Tue, 01 Jun 2021 16:26:03 GMT

Nowadays, multifunction printers can literally do it all. If you have no time to fire up that desktop, or if you simply want the convenience of printing straight from your smart phone, tablet or wireless device, mobile printing might be the way to go. This is especially beneficial for companies whose employees work on multiple types of devices, across multiple locations.

According to research from the International Data Corporation, organizations are adopting mobile devices at a fevered pace, with large/medium companies leading the way. And these mobile device users are increasingly interested in printing directly from their devices.

In my experience, the paperless office doesn’t completely happen for most organizations. Even companies that have tried to go paperless still find themselves needing to print various files to paper, or needing to scan various

paper sources of data into digital files.

Mobile printing lets employees easily bridge that gap. Companies across a diverse range of industries can benefit from embracing mobile printing. For example, a real estate office could help its salespeople to print sales documents or legal forms directly from their iPads, without having to log on to their desktops. Field staff who need to include pictures taken on site can print them as part of their report. Multifunction printers can also benefit those without smart devices — frequently needed documents can be saved onto the printer itself and printed at the touch of a button.

This could help organizations with a large number of casual employees or volunteers, such as a church or nonprofit group. A trucking company could help their drivers (who typically don’t have desks, or computers) to print out trip logs or forms.

Think how useful it could be to print forms as and when they are needed, without having to set aside a desktop computer and space for that task. Your best employees want to be as efficient and productive as possible. Mobile printing is quick, easy and hassle-free. Give your employees the tools to be the best they can be!

Cybersecurity Essentials for Your Business

Thu, 27 May 2021 16:30:23 GMT

Cyber attacks are on the rise and both small and large businesses are at risk. The best way to protect your business is to invest in cybersecurity practices. Spending time, money, and resources on cybersecurity may seem like a burden, but in the long run, this is an investment that will benefit your business greatly in the years to come.

What is cybersecurity?

In today’s world, the internet, and technology are an integral part of our everyday lives. Now that many of us are working remotely – businesses have shifted to online mediums. With the increased use of the internet and technology comes the huge risk of cyberattacks – especially for small businesses as they are considered “low hanging fruit”. The main goal of cybersecurity is to ensure a strong defense line against cyber attacks.

Common types of cybersecurity threats

Phishing - the practice of sending fraudulent emails that resemble emails from reputable sources. The aim is to steal sensitive data like credit card numbers and login information. This is one of the most common attacks, especially against the general public.
Ransomware – often looks like an email from an official source with an attachment. The attachment is designed to extort money by blocking access to files or the computer system until the ransom is paid.
Malware - is a type of software such as computer viruses, spyware, Trojan horses, and keyloggers designed to gain unauthorized access or to cause damage to a computer.
Social engineering - is a tactic that adversaries use to trick you into revealing sensitive information. They can solicit a monetary payment or gain access to your confidential data. (Link clicks, download malware, etc)

What companies can do to protect themselves

Businesses of any size can affordably protect themselves with enterprise-level security. Digital Connection Office Systems offers a range of Managed IT Solutions to help protect your data in addition to these steps:

Data Backups

Whether your data is stored locally on your computer or on the cloud, all businesses should regularly make backups of all important information. This includes word processing documents, electronic spreadsheets, databases, financial files, human resource files, and accounts receivable/payable files. Creating regular backups can ensure that all-important data can be restored at any time. You can even set up automated backups, so you never have to worry about it again.

Keep Your Software Up to Date

Keeping your software up to date is a crucial step in internet safety. Most software updates automatically but knowing how to keep your software updated can improve your computer's security and let you know about more features.

Turn on automatic system updates for your device
Make sure your desktop web browser uses automatic security updates
Keep your web browser plugins like Flash, Java, etc. updated

Use Anti-Virus Protection & Firewall

One of the first lines of defense is using a reputable and trustworthy Anti-virus (AV) protection software. AV is very efficient and will catch most of the malware attacks and other malicious viruses from entering your device and compromising your data. It is important to note that malware is constantly advancing at rapid rates, so sometimes the software is unable to detect it, so it is important to use other cybersecurity measures.

Using a firewall is also important when trying to prevent cyber attacks. A Firewall can help screen out hackers, viruses, and other malicious activity that occurs over the Internet and determine what traffic can enter your device. It is also important that employees working from home install a firewall on their home network as well.

Use Two-Factor or Multi-Factor Authentication

Multi-factor authentication (MFA) is very important for modern business. If employees are using weak passwords, attackers are more likely to hack their accounts. MFA provides an extra layer of security by asking for multiple types of information to identify the user before logging in.

Types of MFA

Facial recognition, fingerprint, or eye scans
PINS, OTP, and software certifications.

Educate Your Staff

Train your employees how to recognize and respond to a cyber attack. Come up with a plan to alert your administrator to any suspicious emails or unusual activity – even if it turns out to be a false alarm.

We offer many different IT package solutions built to meet your business needs. Reach out today for more information and how Digital Connection can help prevent cyber attacks in your business.

Top 5 Things to Consider Before Buying New Office Technology

Tue, 25 May 2021 15:22:44 GMT

“Do you dream of smashing your old office copier with a hammer?”

Does your moody old scanner have you mad as hell and reliving the scene from Office Space as you plot its demise? Perhaps you dream of smashing your old copier with a hammer. Whatever the frustration, in this age of multitasking, a new commercial-grade multifunction printer (MFP) makes sense for many organizations.

A business might buy a higher grade of MFP for many reasons, including efficiency, increased productivity, better reliability, competent support and, of course, cost savings. But before you head out with credit card in hand, here are a few things to consider:

1. Understand your needs. Take a good look at the volume and type of printing you're doing. Will consumer-grade equipment (low initial cost, high operating cost) cut it or should you move up to commercial grade? Are you using several small printers around the office? Are you outsourcing any printing? Do you print different types of materials, such as brochures and manuals? The potential for cost savings could be tremendous.

2. Examine your workflow . Is time being wasted by over-handling documents and hopping around between equipment? Could you benefit from an MFP with special organizing software?

3. Ensure you can support a commercial- grade printer. Printing is essential in most offices, but it can be frustrating if things go wrong. Does your business have IT people on hand if there's a hiccup? If not, make sure your supplier has local IT capability and can help if there's a problem.

4. Investigate suppliers . If you have a question, will you be stuck making your way through a phone tree or will you talk to a real, live person? Does the supplier have enough technicians to respond quickly? Do they offer continuous training as your staff changes and your work processes change? Do they regularly perform preventative maintenance to correct problems before they occur?

5. Think about the future. What happens if your needs or the technology changes? Is the supplier willing and able to upgrade your equipment for you? Is the supplier growing in your local market or are they shrinking?

Buying any new piece of equipment takes careful consideration. Both the product and the supplier need to be reliable, so take the time to do your research. Like all new ventures, expect a learning curve; with the proper equipment from the right people, it's some short-term pain for long-term gain.

Interested in upgrading your office technology? Reach out to us for a free technology consultation from one of our industry specialist.

The Elusive Paperless Office

Thu, 20 May 2021 18:03:53 GMT

The paperless office — does it really exist? Or, like Sasquatch and Ogopogo, is it just a legend, built upon the fanciful dreams of idealistic office managers? While not yet a reality for most businesses, it is a worthwhile pursuit. Aside from the obvious benefits to the environment, there are a number of scenarios in which “paperless” is the best option for increased productivity and reduced costs and clutter.

The Accounts Payable Pickle — Difficulty in managing invoice paper trails can often lead to late or even missed payments. This situation is particularly problematic when a business is quite large, has multiple locations or people are in the field and communication is intermittent. Appropriate document software can eliminate the need for physical invoices, and payments can be approved or recorded quickly and remotely via mobile devices. We’ve helped companies as diverse as professional services firms and contractors streamline their A/P process.

The Fax Fix — Print it out, get up and fax it off, bring it back and file it away. Believe it or not, faxes are still predominant in some industries — but it can be a frustrating waste of time and paper. Desktop faxing programs can send and record faxes without paper ever being used. This is particularly useful for medical offices and notaries.

The Retrieval Conundrum — Many businesses, whether by law or other regulations, are required to keep documents for years. This can use up valuable office space and retrieval can sometimes take hours. Many businesses, such as real estate and medical offices, are turning to management software to electronically store and index their records so that they can be retrieved at a moment’s notice.

The Disaster Dilemma — As the saying goes, “back it up or pack it up.” Though we all hope nothing will happen to us, in the case of disaster, very few companies have backups of everything they need to restart quickly in case the unthinkable does occur. Like any new approach, going paperless can come with a learning curve, but nothing good comes without some effort.

As an aside, it may seem contradictory that a premium provider of printing solutions takes the time to promote going paperless, but our goal is to help our clients increase productivity and reduce costs wherever they can. If you’re ready to take the paperless plunge, give us a call.

For more information on moving to a paperless office set up your free office technology consultation!

How to Use Microsoft Teams For Project Management

Thu, 29 Apr 2021 21:19:22 GMT

From real-time chat to video meetings, document management, and more, Microsoft Teams has proved to be a powerful tool in today's world.. As many users have become familiar with the chat and video-conference features of Teams, did you know that it is a great project management tool as well?

Whether the project is for clients or internal initiatives, the process is similar. In this blog, we will walk you through the steps to set up and use Microsoft Teams as a project management tool.

Step 1: Creating Your Team

Teams are a collection of people, content, and tools surrounding different projects and outcomes within an organization. Teams can be created to be private to only those who have been invited or public and open to anyone within the organization.

Creating a new team is straightforward – simply click “Teams” and then “Join or create a team”. From this window, you will be able to complete all relevant information to put your team together. You can change the name of a team or channel if needed down the road – however, the original name is retained by SharePoint and document links.

Complete your team by:

Adding team members
Creating channels (explained in next section)
Uploading and creating files
Adding tabs, such as Planner and SharePoint
Connecting third-party and apps

Step 2: Setting Up Team Channels

Channels are dedicated sections within a team to keep conversations organized by specific topics, projects, disciplines – whatever works for your team! Channels are a great way to collaborate in key areas of a project and can be open to all team members or, a more select audience and set to private.

Customize your channel – add tabs and apps to each channel by opening the channel and selecting the + icon. Here you can shop through the available apps within Teams to manage your project. For those using Planner. Planner boards can be added or created to each channel.

Step 3: Communicating with Team Members

Communication is essential to project successes, lucky for us, Teams has many ways that we can keep an open line of communication with other team members such as:

Starting a new conversation
Replying to a conversation thread
Reacting to a message
Editing and deleting messages
@ mentioning team members
Video-Call team members

If you are planning on getting together for a group video call, scheduling a time that works for everyone can be difficult. Luckily there is a handy tool called Find Time that allows invitees to vote on dates and times that work best with their schedule.

Step 4: Task Management

Now that you have set your teams and channels up – the next step is to organize tasks. We use Microsoft Planner for task management, which can be linked to the team as a channel tab. Microsoft Planner allows your team to create plans, organize, assign, and collaborate on tasks. You can track your team’s progress from a visual dashboard and get updates via email notifications. See below for a brief overview of some of Microsoft Planners' key features.

Add Tasks
Add a description to your tasks
Mark tasks according to priority (such as urgent, important, medium, or low).
Add checklists – essentially to-do lists within each task
Enter a start date and a due date (and get notifications for approaching deadlines)
Add relevant files
Enter comments about the task
Assign tasks to members of the team (one or multiple people)

Step 5: Monitoring

Throughout the project life cycle, you will be able to monitor the budget, scope, and outstanding tasks for the project team using Microsoft Planner through these areas:

Project Hub – With all your projects in one place, you can track your tasks for one or multiple projects as well as your team's progress. This makes it easy to see if you're on track for project completion.

Task Acceptance – If you are a project manager, you can assign tasks to team members, see if they have accepted the task, and commit to the work. This way you can see who is responsible for what and there is no confusion.

Task Triggers – Once one task is completed, a notification is sent to the person working on the next ‘step’ of that task. This keeps workflow moving.

File Storage – Task management software allows you to store any files, images, spreadsheets, and project-related content so you can ensure you are working with the most up-to-date version. If you can attach specific files to specific tasks, that’s even better, as it will help further reduce any confusion about which information corresponds to which task.

Step 6: Project Closure

Once all tasks have been completed and the deliverables have been met, you can review and summarize the project to see where your strengths are and where you can improve for future projects. Rather than archiving or deleting the team, we recommend leaving it open as an open line of communication to the client (if it’s not an internal project)

Want to set your team up for success using Microsoft Teams? We can help! Reach out today to learn more about this powerful tool.

Digital Connection is Now Online

Mon, 01 Feb 2021 22:36:09 GMT

Shop For Your Office Supplies Instantly With Our New Online Store.

We are thrilled to announce the launch of our new ecommerce website!

Whether you are viewing on desktop, tablet or mobile, the shop will provide an elevated online shopping experience to our site visitors. We aim to provide our customers with a simpler way to discover more about our product and service offerings.

We offer a wide range of products from different categories including printers, print supplies, notebooks, displays, IT accessories, shredders and more. These products will be available from industry leading brands including (but not limited to) HP, Brothers, Canon, Ricoh, Sharp and Lexmark.

Our shop also includes a supply cupboard that allows users to monitor their devices and view toner levels in real time. This service allows shoppers to easily add product into their shopping cart without having to search for model codes or SKUs – all it requires is a free account.

We are also pleased to offer our customers meet or beat pricing. To learn more about our special pricing offers please contact shop@dcos.ca. Payment methods we accept are Mastercard, Visa or Purchase Order.

Website link: https://shop.digitalconnection.ca/

Email: shop@dcos.ca

Digital Connection Acquires CBM Office Automation

Mon, 07 Dec 2020 20:37:15 GMT

Digital Connection, a leading office technology company in Western Canada, is pleased to announce it has acquired CBM Office Automation (“CBM”) as of December 1st, 2020. CBM is an office equipment dealer in Edmonton, Alberta offering Sharp, Kyocera and HP products.

CBM Office Automation has been a provider of print services and technologies in Edmonton since 1974. This acquisition brings many opportunities to provide their customers with an even greater level of service and support. We are pleased to welcome the experienced and knowledgeable staff at CBM into the Digital Connection family.

Digital Connection’s recent partnerships with Ricoh, Canon and Sharp, and the acquisition of CBM Office Automation allows Digital Connection the unique ability to provide exceptional service and an extensive breadth of solution offerings in the Alberta region. We are very excited to add offices in Edmonton to further expand our Western Canadian presence. We now have offices in Lloydminster, Lethbridge, Cold Lake, Red Deer, Calgary, Edmonton, Cranbrook, Victoria, Nanaimo, Parksville, and Courtenay.

The CBM Edmonton location will continue providing the same quality, affordable, reliable service that our customers have been accustomed to. They will continue to receive the same great local support in addition to the benefits of a larger organization including capacity, access to toner, parts and supplies, technical resources, and dedicated account managers.

About Digital Connection

Digital Connection has been a provider of digital print hardware and software for more than 20 years. Having operations across Alberta, British Columbia, and Saskatchewan, Digital Connection offers our customers services ranging from print solutions, managed IT services, software solutions and digital marketing. With a team of over 70 people, and twelve office locations, Digital Connection has an experienced sales and service team with a commitment to first-class customer service. Through longstanding partnerships with our suppliers, we provide leading-edge products and solutions with efficient, personalized service to make our customers' jobs (and life) easier.

Hartman is Now Digital Connection Office Systems

Tue, 10 Nov 2020 23:08:46 GMT

Digital Connection expands into Victoria, BC

In this exciting new chapter, Digital Connection has completed its acquisition of Hartman Business Machines. This combination creates an organization even better able to serve our customers and compete in the global marketplace. Since 1993 Hartman Business Machines has dedicated its service to rural communities. Known for their ability to anticipate customer needs and their exceptional local service, we are confident that this acquisition will contribute to the growth and success of Digital Connection for years to come.

About Digital Connection

With operations across British Columbia, Alberta and Saskatchewan, Digital Connection Office Systems provides progressive software and hardware solutions for your business. From copiers to scanners to cloud-based solutions, Digital Connection provides leading technology with efficient, personalized assistance.

At Digital Connection, we pride ourselves in offering our partners responsive, timely and excellent service. Our partners are the most important part of our business, and we work hard to ensure your complete satisfaction. With 11 locations across three different provinces, Digital Connection employs approximately 70 staff through the various regions to help serve you better

Beware of Toner Pirates! How to Avoid and Sink Them

Wed, 14 Oct 2020 20:31:16 GMT

The Toner Pirate Office Scam

Nobody wants to walk the plank and fall right into an office scam. Toner Pirates (paper pirates or toner phoners) are a very real thing and something that we should be on high alert for.

Toner Pirates are telemarketing scammers who will mislead you into thinking you are speaking with a representative of your local dealer (us) and that you urgently need to stock up on toner because of a “special” offer or price inflation. These scurvy scallywags will then bill you for the toner at ten times the cost or worse yet.. not even send the toner.

How to spot a Toner Pirate:

1. The scammer uses buzzwords such as “free, urgent, limited time or act now.”

2. Unwilling to send prices in writing

3. Offers a gift with ordering

4. The scammer will not give you their phone number or address

5. Unwilling to give references

6. They will ask for make and models of your device. (We already have this info)

How to avoid and sink:

1. Designate one purchaser who has a good “Scam Radar”

2. Hang up – If the phone call feels suspicious end the call

3. Ask for details only you and your supply vendor would know.

4. Ask for the caller name and contact information and tell them you will call back

Savvy? Should you have any concerns or questions about ordering supplies feel free to contact Digital Connection at 888.594.9499.

Mitech is now Digital Connection Office Systems

Thu, 03 Sep 2020 16:38:24 GMT

Digital Connection expands into Cranbrook

In this exciting new chapter, Digital Connection has completed its acquisition of Mitech Business Systems. This combination creates an organization even better able to serve our customers and compete in the global marketplace. For the past 40 years Mitech Business Systems has dedicated its service to rural communities. Known for their ability to anticipate customer needs and their exceptional local service, we are confident that this acquisition will contribute to the growth and success of Digital Connection for years to come.

Mitech Business Systems Brings:

40 years of dedicated service to rural communities
Local, certified and experienced technicians that live in and support the lower interior
Dedicated sales, finance, administration, customer-care dispatch team for the East Kootenays
Robust IT service team provides guidance, support, consultations and solutions

About Digital Connection

Digital Connection and Isosceles announce strategic partnership in Cranbrook

Tue, 01 Sep 2020 20:27:44 GMT

Starting August 1st, 2020

Isosceles will be providing all telecommunication related services for Mitech customers and Digital Connection will now be providing copier sales and service for Isosceles customers. This unique partnership will allow us to better serve the business community and is designed to assist customers in taking full advantage of the cutting-edge technologies and solutions both businesses have to offer.

Digital Connection

888.594.9499

info@dcos.ca

digitalconnection.ca

131-7 Avenue South

Cranbrook, BC

Isosceles

778.570.0700

info@isosceles.ca

isosceles.ca

20 11th Avenue South

Cranbrook, BC

Digital Connection Announces Sharp Partnership

Thu, 21 May 2020 18:10:46 GMT

Digital Connection Inc., Expands its Sharp Authorized Sales and Service of the complete line-up of Sharp Copiers, MFPs and Single Function Printers.

Effective Date: May 1, 2020,

Digital Connection is pleased to announce its official recognition for increased sales and service territory coverage as an authorized Sharp office equipment provider.

Digital Connection has been a long-standing service partner with Sharp for over 15 years and are now, increasing our selling and servicing areas to include Edmonton, Red Deer, Lethbridge, and Cranbrook as well as surrounding areas.

Since 1974, Sharp Canada has strategically partnered with the best independent office equipment companies to build a strong network throughout Canada.

The addition of Digital Connection Inc. will further this success by increasing the Sharp sales and service presence in the Alberta, BC and Saskatchewan Markets.

Customers looking for authorized Sharp sales and service will be pleased to know that Digital Connection is a premier organization ready and able to meet their needs.

Digital Connection takes great pride in working with leading industry manufacturers and is excited to expand its Sharp offerings and coverage.

We look forward to a long and mutually prosperous relationship with Digital Connection Inc.

About Digital Connection

Digital Connection has been a provider of digital print hardware and software for more than 20 years. Having operations across Alberta and British Columbia, Digital Connection offers our customers a full range of services ranging from print solutions, managing networking environments, Microsoft solutions, and a range of Digital Marketing solutions. With a team of over 70 people, and eleven office locations, Digital Connection includes a highly trained sales force as well as a customer service team with strong manufacturer authorized product knowledge and a commitment to first-class customer service. From longstanding partnerships with our suppliers, we provide leading-edge products and solutions with efficient, personalized service to make our customers' jobs (and lives) easier.

Digital Connection Sales & Service Coverage

Digital Connection Expands its Canon Authorized Sales and Service Coverage Throughout Alberta

Thu, 07 May 2020 21:33:40 GMT

Effective April 20th, 2020, Digital Connection has been officially recognized as an authorized Canon sales and service provider in the regions of Edmonton, Red Deer, Calgary, and Lethbridge expanding upon previous service regions.

Digital Connection is uniquely situated to assist Canon customers in these regions with our existing service and sales coverage coupled with our exceptional customer support. Our team delivers service from nearly 300 years of combined Canon experience and includes three Canon Master technicians.

With operations and six established branches throughout Alberta, Digital Connection is best positioned as a Canon Authorized provider to meet the demands in the marketplace. Through expanded facilities and offerings, we can better service the business community.

Customers looking for authorized Canon sales and service will be pleased to know that Digital Connection is a premier organization ready and able to meet their needs.

Digital Connection takes great pride in working with leading industry manufacturers and is excited to expand its Canon offerings and coverage.

About Digital Connection

Digital Connection Sales & Service Coverage Map:

COVID-19 Statement

Tue, 21 Apr 2020 20:39:00 GMT

As the COVID-19 situation continues to develop, we want to assure you that we’re taking the necessary precautions to keep our clients and employees safe. In following with Health Canada’s recommendations, where able, our staff will be working from home to help with social distancing.

Digital Connection will continue to deliver technical services and help our customers avoid any disruptions to their business; however, we will be suspending any non-essential site visits. Our technicians will attempt to troubleshoot support issues remotely. Should an issue necessitate on-site support, we will dispatch a technician.

Business travel has been largely eliminated, except for business-critical activities and customer service. Our service technicians are also taking additional precautions onsite and during service visits.

Our staff have been advised to preserve social distancing and to follow Health Canada’s hygiene protocols. Safety comes first and we will do our part to help mitigate the spread of COVID-19.

For service, please call 1- 888-594-9499 or email service@dcos.ca

- Digital Connection Group of Companies

Digital Connection Steps up as Sole Sales and Service Provider for Ricoh Canada in Specific Regions.

Thu, 23 Nov 2017 21:35:57 GMT

To our valued customer,

October 1st, 2017 – For over 20 years, the Digital Connection Office Systems team has been providing leading technology solutions in North Eastern Alberta and North Western Saskatchewan. Along the way, our wide array of products, services and technical solutions has evolved and grown in direct response to our clients’ needs. Today, we are pleased to announce that along with our expanded product offerings, we are also growing our sales and service region.

As of today, Digital Connection will partner with Ricoh Canada, a recognized leader in workplace innovation, to be the sole service and sales provider for operations out of Lloydminster, Red Deer, Lethbridge, and the respective surrounding areas of those communities.

Said Troy Schmeichel, president of Digital Connection Office Systems, “This transition builds on and extends our existing partnership with Ricoh. In November 2014, Digital Connection expanded our partnership with Ricoh Direct to provide Ricoh’s sales and account management in Lloydminster, Cold Lake and surrounding areas. It is as a result of this thriving relationship that Ricoh has now entrusted us to provide sales, account management and technical service support to its customers in the Red Deer and Lethbridge regions.”

Added Christopher Peel, sales manager, “Our distinct regional expertise has instilled in us a strong understanding of customers in small- to mid-sized communities and we pride ourselves in providing personalized service and the highest quality products and solutions. We are excited about this opportunity to grow across Alberta and look forward to serving these new customers with our hallmark efficient and professional service.”

The new partnership comes on the heels of Digital Connection’s purchase of another established office-technologies provider on Vancouver Island. In August 2015, Digital Connection acquired AGS Business Systems with offices in Victoria, Nanaimo, Parksville and Courtney expanding its Alberta operations to now service all of Vancouver Island. AGS Business Systems will operate under its current model and continue to focus on being an Island centric Business, but with added support of Digital Connection’s 60-plus experienced staff and leadership.

About Digital Connection Office Systems

With operations across Alberta and parts of British Columbia, Digital Connection Office Systems provides progressive software and hardware solutions for business. From copiers to scanners to cloud-based IT solutions, Digital Connection provides leading technology with efficient, personalized service. Digital Connection has 8 locations throughout Alberta and Vancouver Island and employs approximately 60 staff throughout the various regions.

Visit: digitalconnection.ca

About Ricoh

Ricoh is a global technology company that has been transforming the way people work for more than 80 years. Ricoh empowers companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. These include document management systems, IT services, production print solutions, visual communications systems, digital cameras, and industrial systems. Ricoh Group operates in approximately 200 countries and regions.

Visit: Ricoh.com

Media Inquiries

For more information or to arrange an interview, please contact:

Troy Schmeichel

President

Digital Connection Office Systems

780-871-0777

Ricoh and Digital Connection Partnership

Tue, 03 Oct 2017 20:24:37 GMT

To Our Valued Customer,

For over 20 years, Digital Connection Office Systems has been providing leading technology solutions to our customers. Along the way, our wide array of products, services and technical solutions has evolved and grown in direct response to our clients’ needs. Today, we are pleased to announce that along with our expanded product offerings, we’re also growing our sales and service region.

As of October 1st, 2017, Digital Connection will partner with Ricoh Canada, a recognized leader in workplace innovation, to be the sole service and sales provider for operations out of Lloydminster, Red Deer, Lethbridge, and the respective surrounding areas of those communities.

Our longstanding professional relationship with Ricoh Canada led the company to select Digital Connection as their preferred and sole dealer to continue to carry out the exemplary services Ricoh has provided across those regions for more than 35 years. This transition builds on and extends our existing partnership with Ricoh. In November 2014, Digital Connection partnered with Ricoh Direct to manage sales for accounts in Lloydminster, Cold Lake and surrounding areas. Ricoh continued to provide technical support and service in these areas with great success. It is as a result of this thriving relationship that Ricoh has now entrusted us to provide sales and service to its customers in the Red Deer and Lethbridge regions.

We believe, like Ricoh does, that we are the right team for the job. Our distinct regional expertise has instilled in us a strong understanding of customers in small- to mid-sized communities and we pride ourselves in providing all of our customers with personalized service and the highest quality products and solutions. We are very excited to work with you and want to assure you that you will be well taken care of during and post the transition from Ricoh Canada to Digital Connection.

What does this mean for me, the customer?

In addition to the professional service to which you’re accustomed, we recognize that many of you also enjoy personal relationships with your Ricoh representatives; we, therefore, want to assure you that while the phone number you use for service and sales requests may change, in the majority of cases, your trusted service professional and account manager will remain the same.

We also welcome you to contact our customer care department, at our toll free 1-888-594-9499 or by email at service@dcos.ca to address any other questions or concerns that you may have.

We look forward to working with you during this time of transition and in the many years to come. Each member of our experienced team of 60-plus individuals—from dispatch to fulfillment—is committed to providing the consistent, high quality sales and service that you’ve come to depend on, with the added benefits of flexibility, personalized care and agility that an independent dealer can provide.

Thank you, in advance, for allowing us the privilege of continuing to work with you and your firm. We look forward to meeting you or hearing from you—lending our expertise when and wherever possible—and personally welcoming you into our fold.

Sincerely,

Troy Schmeichel

President

Digital Connection Office Systems